Naz Beauty

TERMS AND CONDITIONS

Terms and Conditions for the Purchase of Goods, online services, and in-house services (bridal/party hair and makeup or training classes and courses)

Our terms

What these terms cover: These are the terms and conditions on which we supply products to you, whether these are goods, services/bookings or accessibility to our video content.

Why you should read them: Please read these terms carefully before you submit your order/booking to us. These terms tell you who we are, how we are going to provide you with goods, how you and we can alter or cancel the contract, what to do if there is an issue, and other important details. If you think that there is a mistake in these terms, please contact us to discuss.

Information about us and how to contact us

Who we are? We are Naz Beauty Training Academy LTD. a company registered in England and Wales.

How to contact us: You can contact us by telephoning our customer service team on 07984 498 702 or email at [email protected]

How we may contact you: If we have to contact you, we will do so by telephone or by writing to you on the email address you provided to us on your booking form.

Our contract with you

How we will accept your order

Our acceptance of your order/booking will take place when we email you to accept it, at which point a contract will come into existence between you and us.

If we cannot accept your order

We will notify you of this in writing if we are unable to accept your order and will not charge you for the item/course/service. This may be because the date or time is not available, because of unforeseen constraints on our resources that we could not possibly prepare for, or because we can not fulfil a specification you have defined.

Your reference number

We will assign a reference number to your order which will be related to your account profile with us. This will show on your order/booking confirmation. It will help us if you can tell us the order number whenever you contact us about your order.

Bridal bookings and party hair and makeup services

Booking for a bridal/ engagement/ mehndi package

When booking for a bridal package, you must provide all the information required correctly, in the booking and consultation forms.

We are not liable for any information you have provided incorrectly or withheld.

All packages have a call out charge; this price may increase depending on distance required to travel.

A 50% deposit will be required to secure your slot, without the deposit your slot will not be secured. This payment can be made at the Naz Beauty salon or via bank transfer.

The remaining payment is to be made on the day of your service being carried out, before the service has begun being carried out. Full payment should be cleared before your makeup and hair glam has started. This is non-negotiable.

All bridal bookings require a 50% deposit. Please note that all deposits and payments are non-transferable and non-refundable.

Booking for a party hair and makeup package

When booking for a party hair and makeup, you must provide all the information required correctly, in the booking and consultation forms.

We are not liable for any information you have provided incorrectly or withheld.

A 50% deposit will be required to secure your slot, without the deposit your slot will not be secured. This payment can be made at the Naz Beauty salon or via bank transfer.

The remaining payment is to be made on the day of your service being carried out, before the service has begun being carried out. Full payment should be cleared before your makeup and hair glam has started. This is non-negotiable.

All bookings require a 50% deposit. Please note that all deposits and payments are non-transferable and non-refundable.

Party hair and makeup can be carried out on minors provided written consent has been given by a parent/guardian and the parent/guardian is present whilst the service is being carried out. Services available to minors may differ.

In-house training courses

When booking onto a training course/ class provided at the salon, you must provide all the information required correctly, in the booking and consultation forms.

We are not liable for any information you have provided incorrectly or withheld.

A 50% deposit will be required to secure your place on the course, without the deposit your slot will not be secured. This payment can be made at the Naz Beauty salon or via bank transfer.

The remaining payment is to be made 14 days before the course begins. This is non-negotiable.

  • for students booking onto the BRIDAL TRAINING COURSE (DIPLOMA) only:

One the full payment has been made you will receive a manual for the course.

You must not copy (in any form), re-produce, re-distribute or share, alter, amend, allow any unauthorised use, or transfer access to the content to another person who has not paid for this content.

In the event of a breach of this, we shall have the right to suspend or cancel the course you have booked onto and ask you to pay us compensation.

All trainings course bookings require a 50% deposit. Please note that all deposits and payments are non-transferable and non-refundable.

Online services & subscriptions

Updates to video content (online courses). We may update video content, provided that the video content shall always match the description of it that we provided to you before you bought it.

If your purchase an ongoing service or subscriptions, we will tell you during the order process when and how you can end the contract.

If the product is a purchase of video content. We will make the video content available for streaming by you as soon as we accept your order. Online courses will be available for access for three months after purchase.

If the product contains a subscription to receive ongoing video content. We will supply the video content to you until either the services are completed, or the subscription expires, or you end the contract, or we end the contract by written notice to you.

Missing videos/course content – please note that our online content is checked for content by two individuals and checked against an order list before despatch. Therefore, it is extremely unlikely that a mistake will be made in respect of content. If we suspect a fraudulent claim or where there are repetitive claims by an individual, then at our discretion we will not replace the missing goods/videos/content. Photographic evidence in order for us to investigate missing items.

We are not responsible for delays outside our control. If our supply of the products/content is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.

Providing the correct address.  The customer is responsible for providing us with the correct shipping details. We cannot be held responsible for deliveries made to incorrect or incomplete addresses provided by customers.

What will happen if you do not give required information to us. We will need certain information from you so that we can supply the products/content to you, for example, name, address, email address. If so, this will have been stated in the description of the products on our website. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result.

Reasons we may suspend the supply of products/content to you. We may have to suspend the supply of a product to:

  • deal with technical problems or make minor technical changes.
  • update the product to reflect changes in relevant laws and regulatory requirements.
  • due to non-payment where the payment for the product is taken in instalments.

Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency

If you do not pay, we can also suspend product/content delivery. If you do not pay us for the products when you are supposed to and you still do not make payment within three days of informing you that payment is due, once you have paid us the outstanding amounts, we will suspend the supply of the products/content. We will contact you to inform you that we are suspending the distribution of goods. For the time during which they are suspended, we will not charge you for the goods. As well as suspending the products we can also charge you interest on your overdue payments.

Purchasing online courses

Where you have accessed video content you must not copy (in any form), film, re-produce, re-distribute or share, alter, amend, allow any unauthorised use, use screen capture or screen grabbing or transfer access to the content to another user who has not paid for the video content. All the intellectual property rights in the video content shall remain with us.

In the event of a breach of this, we shall have the right to suspend or cancel the contract and ask you to pay us compensation.

If you have purchased a live stream course, please note that no refunds will be given if we experience technical issues, this is something that is sometimes out of our control.

Your rights to end the contract

You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, when you decide to end the contract and whether you are a consumer or business customer

All courses require a 50% deposit. Please note that all deposits and payments are non-transferable and non-refundable.

If your course has been postponed due to COVID-19, we will rearrange your course in line with government guidelines.

Please be aware of the UK’s self-isolation rules before you book, it is not Naz Beauty Training Academy LTD responsibility to inform you of this, accommodation and travel is not included when booking your course and therefore we cannot be held accountable for any issues relating to these.

How long do consumers have to change their minds about the online course they have booked onto? How long you have to change your mind depends on what you have ordered and how it is delivered. If you have purchased the course and the content has been delivered to you immediately, you cannot request a refund or exchange.

Have you bought video content for streaming (for example, one our online courses)? If so, you have 14 days after the day we email you to confirm we accept your order. If you have already started streaming the you cannot request a refund or exchange.

How to end the contract/subscription with us:

Tell us you want to end the contract/subscription within 14 days of purchase. You will not be refunded for the videos you have access to or the products you have received. To end the contract with us, please let us know by doing one of the following:

Phone or email. Call customer services on 07984 498 702 email us at [email protected] Please provide your name, home address, details of the order and, where available, your phone number and email address

How we will refund you. If you are entitled to a refund under these terms, we will refund you the price you paid for the products/content by the method you used for payment. However, we may make deductions from the price, as described below.

When your refund will be made. We will make any refunds due to you as soon as possible.

If you have purchased online tutorials, your refund will be made within 14 days of your telling us you have changed your mind so long as you have not accessed or streamed the video content.

Our rights to end the contract

We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:

  • you do not make any payment to us when it is due, and you still do not make payment within three days of us reminding you that payment is due
  • You do not provide us with information that is required for us to provide the goods within a fair period of time after we ask for it, such as specific details of your name, shipping address or email address
  • You do not authorise us to offer the product/course material to you or collect it from us within a fair period of time.
  • You must compensate us if you break the contract. If we end the contract, then we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

Price and payment

Prices of online classes and courses are stated on the website. You can add the class or course to your basket and checkout.

For prices in regard to party hair and makeup, bridal packages or in-house training courses, please contact by phone or email. We can discuss your package and give you a price.

When you must pay and how you must pay.

We accept payment with most debit cards and credit cards (more details are available on the website). When you must pay depends on what product you are buying:

For video content, you must pay for one-off/short courses before you stream them.

For ongoing access to videos on a subscription basis you must pay in full initially.

Discount Codes: Discount codes are only available for a limited time. At any one time, only one discount code can be used. Your order may be cancelled if you are found to be exploiting the discount codes, and we may block any potential orders. Please also note that we will investigate the misuse of any discount code.

Complaints Procedure.

If for any reason you wish do make a complaint, please use the following.

Please put your complaint into an email; if your complaint relates to a makeup course please email [email protected]

We ask that you allow up to 3-5 working days for the complaint to be acknowledged.

We may take up to 28 days to full resolve your complaint, this could include asking you for any evidence you may have.

If at any point throughout the 28 days, you post on any social media platforms, anything that could be detrimental to Naz Beauty Training Academy LTD, this could jeopardise your complaint: resulting in your complaint been rejected and unresolved.

IMPORTANT INFORMATION

A 50% non-refundable, non-transferable deposit is required to secure your booking slot/place on the course/any service. All deposits are non-refundable and non-transferable. By purchasing and booking onto any course at the academy you are automatically agreeing to these terms and conditions.

COVID-19

All deposits are non-refundable, however you will be able to transfer your deposit to another date within 24 months (subject to availability).